We guarantee what our competitors can�t: 1) Better Ingredients like true chocolate,  others don't (read more) 2) Your credit card information is safe, we don't keep a copy of it, others don't (read more) 3) Better Ingredients like large longstem strawberries, others don't (and we have pictures) 4) No fake coupon/free shipping sign up, that scam has cost many people hundreds of dollars (read more) 5) Better floral, fresher flowers are not trucked to regional warehouses (read more)

That�s 100% Better than our competitors will do. If you clicked here because of a microphone that you saw in a TV commercial: those are the companies that do the worst of the above.

Guarantee:
If there is a problem with your order we will replace, exchange, provide a refund or credit as warranted.
If the product is damaged please let us know using our customer service helpdesk , we do this so that we have a record of every customer contact and problem; this is required for the carrier/bank/police reports, do not throw out the product as the carriers (UPS/FedEx) will wish to view the damage, or it may need to be shipped back. If possible please take pictures of the damage, as it will speed up the claims process.

Due to the perishable nature of the product; notification must be given to CCBerries within 7 days of delivery date for the claim to be valid.

Common sense exclusions:

Delays due to weather: hurricanes and blizzards close airports and roads, if it�s not safe to travel: it is unreasonable to expect on time delivery.

Delays in delivery due to incorrect/incomplete address: We can only deliver the package to the address you give us, an incomplete or incorrect address makes on time delivery impossible and voids all warranties.

Business closings: If the business or other private mail center does not open on the selected delivery date or opens late/closes early then the drivers can�t deliver.

Insecure locations: UPS/FedEx cannot leave packages unattended if there is a good chance it is going to get stolen: Apartment complexes are not secure and if the FedEx/UPS driver thinks there is a chance the package will get stolen they will not leave it unattended.

Government regulations or security delays: All packages sent to government buildings and contractors are subject to security restrictions and searches, these packages are rerouted to local locations for these security checks. Once a package hits these secure sites we have no control of them. The government can also close all airports, as they did with 9/11, for security reasons.

Customer/recipient mishandling: If you send a package to someone in Arizona who is out of town for 4 days you should not expect it to be usable, chocolate melts and flowers will wilt in high heat and both can freeze if left outside for a extended period.

other specific exclusions apply, it's all common sense, see the full terms and conditions for details.

How to save

1. The final checkout screen (the �thank you� screen) has a coupon code for strawberry and floral orders that you place the same day. 
2. Combine your orders with others (one shipment to a single location) and you�ll save a lot over separate shipments
3. The 2 and 4 dozen gift sets are packaged in one dozen boxes,  yep that�s a huge savings (combine with #2)
4. When possible avoid Saturday delivery, it�s a lot more expensive. (we don�t make money on shipping so if you want to go ahead)
5. The bulk rose shipments are also a great way to save money, just pick up your vases locally and save a ton. (combine your rose needs with the other people you work with to get the deepest discount on long stem roses)
6. Get your orders in early for major holidays, our suppliers pass the rate increases on to us and in the past there have been crop destroying freezing in Florida (Strawberries and Flowers) and South America (Flowers), they have agreed to honor the current pricing on the orders we have in-house when the rates go up
7. Join our newsletter, it always has the best coupons and discounts.