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We use this form for all customer communication, it provides us with a record of all customer contact.
Most questions are answered in the FAQ sections to the left.
Shipping quotes are provided by the checkout process and are provided based on the delivery address and how fast it has to ship.
Duplicated cases may result in an automatic IP ban.
For Valentines Day deliveries: no orders can be changed after 2/9, after that point we begin batching orders and printing gift cards and shipping labels: we would not be able to find the order to stop it without several hours searching.
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We’ve heard that some of our replies to helpdesk tickets are ending up in the recipients spam folders.
Helpdesk tickets and new order confirmations are sent from the email address do-not-reply@ccberries.com. Be sure to check your spam folder for replies to your helpdesk questions. We try to reply to all helpdesk tickets within one business day. |
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