We can guarantee something that our competitors can�t:
1) Our strawberries and fruits...  are guaranteed to be dipped in true chocolate, not partially hydrogenated vegetable oil like they use.  See some of the companies we have caught Click Here more here and more here

2) We will not surprise you at checkout with a �care� or �handling� fee.

3) We will not raise the prices on our boxes and then claim free shipping.

4) We will not charge a mandatory �warm weather/Gel Pack� fee, because it�s always warm somewhere.

5) We will never give your credit card information to another company under the guise of a coupon/free shipping sign up.  Long Details

That�s 100% Better than our competitors will do.

If there is something wrong with your order we will:

At our option replace, exchange, or provide a refund/credit as warranted.

If the product is damaged please let us know using the customer service link above. We do this so that we have a record of every customer contact and problem; this is required for the carrier/bank/police reports.

If the product is damaged, do not throw out the product as the carriers (UPS/FedEx) will wish to view the damage. If possible please take pictures of the damage as it will speed up the claims process.

Due to the perishable nature of the product; notification must be given to CCBerries within 7 days of delivery date for the claim to be valid.

Common sense exclusions:

Delays in delivery due to incorrect/incomplete address: We can only deliver the package to the address you give us, an incomplete or incorrect address makes delivery impossible.

Business closings: If the business does not open on the selected delivery date or opens late/closes early then the drivers can�t deliver.

Customer/recipient mishandling: If you send a package to someone in Arizona that is out of town for 4 days you should not expect it to be usable, chocolate melts and flowers will wilt in high heat and both can freeze if left outside for a extended period.

Government regulations or security delays: All packages sent to government buildings and contractors are subject to security restrictions and searches, these packages are rerouted to local locations for these security checks. Once a package hits these security sites we have no control of them. The government can also close all airports, as they did with 9/11, for security reasons.

Delays due to weather: hurricanes and blizzards close airports and roads, if it�s not safe to travel it is unreasonable to expect on time delivery.

other specific exclusions apply, It's all common sense, see the terms and conditions for details.