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Delivered Chocolate Covered Strawberries,  Caramel Apples, Raspberries, Bananas and Roses
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CCBerries - FAQ/Help - Ordering
Frequently Asked Ordering  Questions
Note: Special pages for all FAQ topics are listed on the left
What causes online order entry problems?
Why was my credit card declined?
How do I change/cancel my order?
When can an order no longer be canceled?
What are the most common order problems?
Why are phone orders discouraged?
Can I order by Fax(not anymore, we dropped it when it had not been used in over a year)?

Each order can only have one delivery address, but it can have more than one delivery date.



What causes online order entry problems?

  • Old and out of date browsers,
  • The use of more than one, or poorly written (free), pop up blockers and toolbars . Turning off pop up blockers and toolbars will solve almost all problems.
  • Having Javascript turned off, Javascript is different than Java and is needed for the cart to function. 
Thank You Chocolate Dipped strawberries
I'm Sorry Chocolate Strawberry
Why was my credit card declined?
First,
when this happens we have a copy of your order and can send you a PayPal invoice to allow you to finish the order...
Now back to the reasons: Apart from the obvious reasons a few things could cause this: 1) your billing address must match the address on your statement, it must match exactly. We have to do this to prevent credit card fraud. 2) Your bank may not reply to the address verification request, 3) You may have restrictions on your business credit card or rebate card. We've seen a lot of restrictions on rebate cards, some you only find out about after long conversations with the bank, that are not listed on their web sites.

How do I change/cancel my order?
As long as the order has not been dipped (marked as 'work in progress', or  'sent to factory floor') or shipped you may cancel the order by using the 'helpdesk' section of the system. You'll need to include your order number to speed things along. If you don't have the order number: your e-mail address must match the address on the order.

Bulk/wholesale/wedding items (with a 7 or 8 day lead time) orders can not be canceled after 7 days before the delivery date, that is because the product has already been ordered from the growers, or other perishable items have been ordered just for you.
Thanksgiving Chocolate Covered Strawberries
Patriotic Chocolate Covered Strawberries
When can an order no longer be canceled?
Because every order is custom dipped: orders can not be canceled after the berries have been shipped or dipped. (or marked as 'sent to factory floor' or "work in progress"during holidays).

For Valentines Day deliveries: no orders can be changed after 2/9, after that point we begin batching orders and printing gift cards and shipping labels: we would not be able to find the order to stop it without several hours searching.
What are the most common order problems?
1) Incorrect/incomplete shipping addresses.
2) Shipping to a non-secure location (apartment complexes)
3) Shipping to an unattended address during the summer.
4) We ask (several times) that you double check your shipping address and other order information. When it needs to be changed we need to know as soon as possible. The  reason behind this is that an incorrect or incomplete address will most likely result in a ruined shipment that is not covered by our warranty. The shipping address is your responsibility and a delay caused by an incorrect or incomplete address may also result in extra fees from our shipper to correct the address and attempt redelivery even after the product is no longer usable
Easter Chocolate Covered Strawberrieshttp
halloween Chocolate Covered Strawberry



Why is ordering online better than by phone?
Placing the orders online allows you time to find your credit cards, shipping addresses and phone numbers as well as see all version of the gift boxes we have to offer, it also allows you to take your time composing your gift card, double check everything, and to take advantage of coupons and the re-order discount.


 

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