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New Phone Order Hotline |
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10AM to 6PM Eastern Monday-Friday
Our
competitors charge you a service charge with every order, we only charge when you actually use someones time to enter your order.
This is a pay per-use order entry line. It's free for pre-order questions.
After order (changes or problems) have to be handled by the helpdesk due to bank requirements.
If you order by phone you will be charged $3.50 to cover the cost of the person taking the order.
You can enter an order much less expensively yourself.
Use the helpdesk page for everything else. (no exceptions)
| This is a 100% call back system, if you don't leave a message we can't call you back.
Production comes
first, most days we are working on orders in batches, in the breaks
between batches we return phone calls. We never return calls
when the call is not about pre-orders or new orders, follow the instructions and open a helpdesk case.
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This is not an after order phone support line, they can not change or access your orders. Direct Dial Order by Phone
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Business hours
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(302) 526-0613- $3.50 fee applies if we have to enter your order, pre-order questions are free. You ALWAYS need to leave a message.
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or
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Order Online Pay by Phone
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Always Online |
We call you during business hours after you have placed order online to get the payment info. It is a selection during normal checkout, a $2.00 fee is applied during checkout.
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It takes about 15 to 20 minutes to take a full phone order, there is a lot of double checking that would normally be done as you enter your own order online, we could be dipping a lot of strawberries in that same time. Our highest priority is getting out those orders that we already have in our system. Things get very busy at times, and no one would want their phone order to possibly delay someone else�s wedding order.
We also control costs by handling all the online order customer service issues with our online helpdesk system not by phone, this allows us to do the necessary research to completely answer your questions in one pass and have one person handle your questions as well as see your previous orders and questions.
We will not farm out, or hire temps just to take orders by phone when things get busy: the credit card information is never secure that way, and too many companies are using offshore call centers with really poor results. When we take a phone order: the person taking the order is an expert in the product and overnight shipping, and have worked in the industry for years, but sometimes the experts need to start work at 2 or 3 AM.
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Order online, pay by phone
You place your order online and select the payment method �Order online, pay by phone�.
The billing address entered must match the credit card.
We will attempt to call you a maximum of two times with a minimum of � hour between calls.
No order will ship until it has been paid for.
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