CCBerries - Phone orders, several methods

Phone Orders

New Phone Order Hotline

10AM to 6PM Eastern Monday-Friday

For phone orders: entering your order online and selecting "Pay by phone" is the quickest method, it allows you to double check your address and order details.

Direct Dial Order by Phone	Business hours	(302) 526-0613 We must have this to take your order
or
Order Online Pay by Phone	Always Online	We call you during business hours after you have placed order online to get the payment info. It is a selection during normal checkout.

It takes about 15 to 20 minutes to take a full phone order, there is a lot of double checking that would normally be done as you enter your own order online, we could be dipping a lot of strawberries in that same time. Our highest priority is getting out those orders that we already have in our system. Things get very busy at times, and no one would want their phone order to possibly delay someone else’s wedding order.

We also control costs by handling all the online order customer service issues with our online helpdesk system not by phone, this allows us to do the necessary research to completely answer your questions in one pass and have one person handle your questions as well as see your previous orders and questions.

We will not farm out, or hire temps just to take orders by phone when things get busy: the credit card information is never secure that way, and too many companies are using offshore call centers with really poor results. When we take a phone order: the person taking the order is an expert in the product and overnight shipping, and have worked in the industry for years, but sometimes the experts need to start work at 2 or 3 AM.

Order online, pay by phone

You place your order online and select the payment method “Order online, pay by phone”.

The billing address entered must match the credit card.
- We will use the phone number entered to call you.(cell phone recommended)
- We call you within 1 business day between 10AM and 8pm Eastern to collect your credit card information and process your order.
We will attempt to call you a maximum of two times with a minimum of ½ hour between calls.
No order will ship until it has been paid for.