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Delivered Chocolate Covered Strawberries,  Caramel Apples, Raspberries, Bananas and Roses
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CCBerries - FAQ/Help - Shipping
Frequently Asked Shipping  Questions
Overnight shipping for roses, flowers and chocolate covered strawberries

Note: Special pages for all FAQ topics are listed on the left




Valentine chocolate dipped strawberry

Q)Do you offer free shipping?
If you look into it you would find that the lure of free shipping was used to con the customers into what is called the 'easy saver scam' (and other similar scams), we don't do that. Flying packages around the country is never free. FedEx and UPS charge to deliver packages.
Other sites that offer �free shipping� on chocolate covered Strawberries raised the prices about $20 for a single box of Strawberries, and then can tack on holiday, warm weather or  rush fees at checkout (why? it's always warm somewhere).

It�s not really free if you raised the prices to cover it, In fact it is against the law: (FTC rules) 'included' and 'free' are two separate things.

In some areas shipping is tax free and by adding the shipping into the product cost they are making you pay higher taxes.

Shipping is based on what the carriers(FedEx/UPS) charge us, we don�t make money on shipping and we don't hide the shipping in the product cost. As a customer your shipment could actually be half of what someone pays with the so called �Free� shipping, and it's always less than $20 for a single box, except for Saturday delivery or during the hottest summer months when we are trying to prevent melting. (Even the fake  "free shipping" companies charge extra for Saturday Delivery since both FedEx and UPS charge extra for that service).


Q) When will the product arrive?
For most product you select the delivery date at the product level, once you click on the delivery date field a calendar will show up.
Priority Overnight:
Default for floral except bulk/wholesale
Business: Generally by Noon but for rural areas it can be as late as 5PM.
Residence: Generally by Noon,  but for rural areas it may be as late as the FedEx/UPS end of day.

Saturday delivery is generally by Noon, but can be as late as 4:30PM for rural areas. Saturday delivery is not available in extreme rural areas.

Standard Overnight:
Not available for Saturdays,
Not available for extreme rural areas

Business: Generally by 5PM
Residence: before end of day (can be late at night)

Overnight Ground:
If you select (and the shipment is eligible) the discounted delivery times are 5PM to a business, and before the end of day for a residence, which could be very late at night. 

With 10's of thousands of packages delivered every day by each of the major carriers: they can not accept special requests.

Congradulations Chocolate Dipped Strawberry
Valentine chocolate dipped strawberry

Q) How do I get a shipping quote?
Chocolate melts and shipping strawberries by a less expensive method does not meet our higher standards. We want everybody to be happy and no one would be happy if the strawberries were sent by by a method that would take 2 or more days to arrive. (try putting some strawberries in your cars trunk for 3 or 4 days.. ).

An exact shipping quote is provided during the checkout process, before you have to enter any credit card information.

The cost of shipping depends on what you are shipping; our products, like chocolate covered strawberries, require shorter times in transit than the less perishable products. We always ship the most perishable products using methods that have the highest chance of making the trip without delay; we will not try to save a few dollars at the expense of unhappy customers. This results in a product that we can be proud of and a better experience for those that know the difference.


How do you ship chocolate covered strawberries nationwide?
First: We always use gel packs to keep the product cool and protected all year round, some competitors don't, the problem with this is you never know when a package will be left on a heater vent or routed through a warm southern city. During the warm summer months we use larger gel packs.
Second: Our specially designed gift packaging hold the chilled berries secure inside a sealed insulated container.
Third: We always ship using the quickest methods available so that the package has the highest possible chance of arriving in perfect condition.
Sweetest Day Strawberries
Chocolate Dipped Strawberry

Which countries do you ship to?
We ship only inside the United States. (including parts of Alaska & Hawaii, but not including territories and protectorates like Puerto Rico and Guam)

Every country limits how fresh produce is imported, if we attempted delivery our products outside the US they would be stopped and seized at customs.

Our  overnight service covers most of the United States. Areas that are extremely rural may not have the overnight service  needed to make sure our perishable products arrive in the condition possible. The areas available for Saturday delivery are even more limited. If we find that our carriers do not offer the service level needed for your delivery we will let you know.

Where can't you ship?
Anywhere outside the USA
PO Boxes of any type (PO, APO, Rural route..)
Schools:For grade school, middle school and high schools do not send to students unless the school approves it, the schools may refuse the shipment as they can disrupt classes.

University post office boxes: check with the University, some accept packages, some don't. You must include the school name. Also: many university post offices are run by students and do not open on time so FedEx/UPS may not be able to deliver the package on the day scheduled.

Rural Route Addresses with only a box number : we need a physical address not a box.

Apartment complexes are not recommended unless someone will be at the address, since they are very insecure and the drivers do not want to leave the packages unattended,

Extremely rural areas not served with overnight service

Baby Chocolate Covered Strawberry
Admin Chocolate Strawberry How do I track my order?
The day your order ships and email is generated with your tracking number and a link that can be used to see the current status of your shipment. Useful tracking information is generally available around 10PM the night of the shipment and it will continue to be updated until the package is delivered. In some areas the tracking updates are not real time and updates can be delayed several hours.

Please note that on the busiest shipping days (The Friday before Mother's Day, Christmas Eve and just before Valentines) tracking may be delayed, and no one may be able to see where the package is.
Real world examples of how incorrect or incomplete addresses have ruined shipments. (numbers/names changed to protect privacy)

PLEASE DON'T BE ONE OF THESE PEOPLE,
MAKE SURE YOUR DELIVERY ADDRESS IS CORRECT


Addressed only to �Grandma�.
Grandma lived in a retirement village, the unit number was left off. Ruined Shipment.

Addressed to �123 Main Street� rather than �123 South Main Street�
This was part of a two part shipment, berries & flowers, part of the shipment was delivered to �North Main Street�, the other part was delayed over the weekend and ruined because of the delay.

Addressed to �1022 Thunderbird Street� rather than �1032 Thunderbird Street�
Was delivered to the wrong house and they ate it.

Zip code was for the billing address rather than the delivery address
The correct zip code was 100+ miles away from the correct city. Package ruined do to delay..

Package addressed to SE 136 Street in Miami (middle of the water)

There is no SE 132 street in Miami, that's the ocean (bay). The customer was very lucky, one of our people had lived in the area and spent a great deal of time on the phone convincing them the address could not be correct.

Missing apartment number.
Package ruined, driver had no idea what address to deliver it to.

Missing company name.
Residential and business deliveries have different delivery commitments, residential deliveries can be done far after most businesses are closed. In this case leaving off the business name made the carrier think it was a residential delivery and when they tried to deliver it the business was closed.

Phone number entered was the senders rather than the recipients.

There was a problem with the address, the driver didn�t call the long distance number given and it was sent back to the station to let them notify the correct people. Sometimes drivers will try to fix a problem on the spot, but they are doing it on their personal cell phones and you should not expect them to ring up long distance charges to fix an address problem.

The delivery address is solely your responsibility, if its not correct or complete you will void the warranty and should expect the shipment to be ruined.

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